Student Complaints
USU and Unitec want to ensure that students’ needs are met while they are studying at Unitec.
Unitec has a Student Complaints Resolution Policy that sets out guidelines for resolving a complaint.
If you have a complaint first raise it with the person concerned. If you do not feel comfortable doing this, the Student Issues Advocate can provide support or act on your behalf at any stage of the process. If you would like more information about the process including external agencies if you have exhausted all your options at Unitec email studentadvocate@unitec.ac.nz
Student Harassment
Any form of harassment or bullying is unacceptable at Unitec. If you are unable to resolve the issue with the student, bring it to the attention to your lecturer and also talk to the Programme Leader. You can also contact the Equity and Diversity Manager at Unitec.
Academic Matter
Grade Appeal
Course Quality
Issues about the quality of the course could be brought to the attention of your programme representative or you can express them by using USU's online course evaluation system - Rate My Course. Or you could express a concern to the Programme Leader of your course. If it is unresolved, you can forward the complaint to the Head of Department. USU Students' Association can offer support and can be contacted on representation@unitec.ac.nz.
Lecturers
If you would like to provide feedback on ways to improve their lecturing style talk to your lecturer or if you feel uncomfortable doing this take it to your class rep. (if there is one - to find out who yours is email: representation@unitec.ac.nz). If unresolved, talk with your Programme Leader and then to the Head of Department.
Other Complaints
Misconduct of Staff
This would include any form of harassment. This type of complaint is very serious and should be brought to the attention of the Head of Department immediately. You can also contact the Equity and Diversity Manager at Unitec.
Unitec Services or Facilities
First raise the issue with the person concerned. If unresolved get in contact with the Manager of the Service and then to the Executive Officer of Student and Community Engagement. If you are not sure who to contact, the student issues advocates can help. Email studentadvocate@unitec.ac.nz
If you would like to make an appointment with the USU Student Issues Advocate about your complaint to discuss your rights or talk about the process contact a Student Issues Advocate