Unitec Student Satisfaction Survey 2012 Results
The results are in! The Unitec Student Satisfaction Survey collects feedback from Unitec students about the services available for students at Unitec. Over 2,100 students responded to the Unitec Student Satisfaction Survey between May 7th and July 3rd this year. The survey asked students questions relating to awareness and importance of the services. Students who had used a service were then asked to rate their satisfaction.
To see the full report from the 2012 Student Satisfaction Survey, click here.
Unitec has responded to your feedback in the video below:
We’ve created a report card that gives a snapshot of the best and worst of Unitec 2012.
Most Important Services:
1. Libraries – 96% A+
2. Student Central – 92% A+
3. Campus Copy and Print Centre – 89% A
Most Satisfactory Services:
1. USU Experience New Zealand Programme – 86% A
“Students described the programme as awesome, amazing, and fun, and the trips as organized, well-chosen, and affordable. However, students indicated a preference for more flexibility around dates in which the programme was running and more places to visit in the trips.” -SSS Report 2012
2. Libraries – 85% A
“Library staff were praised for being knowledgeable, efficient, organized, technology-literate, and going out of their way to help students with referencing, finding relevant information, locating a specific book, or narrowing down their search.”-SSS Report 2012
3. Shuttle Bus Service – 82% A-
“While drivers were praised for being pleasant, considerate of safety, and offering rides to students when it is raining or dark, drivers were also criticized for driving recklessly, failing to run shuttles to timetable, and skipping parts of the route… Students recommended for there to be more publicising of shuttle timetables and travel routes.” -SSS Report 2012
Least Satisfactory Services:
1. Residential Village (student accommodation) – 33% E (FAIL)
“Problems with the village include poor hygiene and ventilation, broken whiteware, absent kitchenware, and lack of security. The unreliable wireless internet was cited over and again by students who were unable to study due to very slow or weak connection.” -SSS Report 2012
2. Food and Drink – 34% E (FAIL)
“A number of students were dissatisfied with the foods supplied at the hub, which were often deep-fried, high in sugar or salt, and ran out too quickly. Long Black was popular with students, but was described as pricey. Subway appeared to be the most favoured option for students, but was situated on the edge of the campus and ate up their short break times between classes.” -SSS Report 2012
3. Common Space – 50% and Outdoor Areas – 50% C-
“Multiple students expressed that indoor facilities were limited such that they found it difficult to locate an available area during lunchtime or seated space in the rainy season, as the hub did not have enough tables and chairs to accommodate everyone…. Some students reported a lack of common space in Building One, and suggested that it would be beneficial to have rooms which contained power points for charging laptops, as well as desks and seats for group or individual study.” -SSS Report 2012
Overall
(The following percentages reflect the percentage of students who responded either “agree” or “strongly agree” on a 5-point rating scale when asked questions relating to the following points)
72% of respondents agreed that, so far, they were satisfied with their student experience at Unitec
45% of respondents felt that student voice is listened to and acted upon at Unitec
67% of respondents agreed they had adequate opportunities to “provide their opinion/feedback/input into decisions (student voice)” on their study and experience at Unitec
74% of respondents would recommend Unitec to others
Watch the video above to see how Unitec is responding to your feedback.
The Student Satisfaction Survey measures student satisfaction of the support services here at Unitec. To give feedback on your courses here at Unitec log on to RATE MY COURSE