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Annual Student Survey Results 2010

This year from May 17th to June 18th, USU and Unitec ran the annual Student Survey to find out what you thought about services at Unitec. 

The survey reflects how the students who participated viewed the services on offer at Unitec and indicates their usage of the services, whether they were satisfied and whether they believed the services were important

Download the full report

 

Summary Report

STUDENT SATISFACTION

The majority (73%) of students who took part in the 2010 Student Survey reported that they were satisfied or very satisfied with their student experience at Unitec. However, this has dropped 6% since the last annual survey was conducted in 2009.

Services that students were most satisfied with are:

  1. USU Events (91% satisfaction)
  2. USU International Experience Programme (89% satisfaction)
  3. The Sports Centre (88% satisfaction)
  4. The Health Centre (88% satisfaction)
  5. MAIA Maori Development Centre (88% satisfaction)

Services that students were most dissatisfied with are:

  1. Student Accommodation Village (43% dissatisfaction)
  2. Unitec Student Complaints (34% dissatisfaction)
  3. Common Space (20% dissatisfaction)
  4. Food and Drink (17% dissatisfaction)
  5. Study Link and Teaching Facilities (both 15% dissatisfaction)

IMPORTANCE

Services that students thought were most important are:

  1. The Library (96%)
  2. Food and Drink (89%)
  3. StudyLink (89%)
  4. Bookshop (89%)
  5. Copy and Print Centre (86%)

AWARENESS

Services that students were most aware of are:

  1. The Library (99%)
  2. USU Events (94%)
  3. Food and Drink (93%)
  4. Copy and Print Centre (93%)
  5. The Learning Centre (Te Puna Ako) (93%)

The overall average for awareness of services offered at Unitec was 77%.

CONCLUSION

Overall, students surveyed seemed satisfied with Unitec in terms of service provision, with areas of excellence in some pastoral services.  Negative hot-spots have been identified in this report in high-profile service areas such as facilities and externally contracted services, indicating greater knowledge and care of student focused provision is required.

KEY RECOMMENDATIONS FROM THE SURVEY

1. To reiterate a recommendation from the 2009 survey, Unitec should re-examine and publish its external report covering all aspects of the Village, communicate findings of the report to students, and act to improve on any significant problems that the report raises.

2. That a review of the Student Complaint service is undertaken.

3. That this survey is made considerably shorter for 2011 in order to raise the response rate.

4. In recognition that a significant number of student services in the portfolio of Finance and Infrastructure relating to students currently have no representation of students, we recommend including representatives from USU Students’ Association in the decision process for hiring external companies to run services for students at Unitec.

5. To implement a committee to follow up recommendations of the report.

Response to the Report

Both USU and Unitec have written a letter of response to the Student Survey Report:

Unitec's Response

USU's Response